Refund policy

Refund policy

We offer a 10-days return policy, which means you have 10 calendar days from the date of delivery to request a return.

If more than 10 days have passed since your order was delivered, unfortunately, we cannot offer a refund or replacement.


 Eligible Return Reasons

You may request a return or replacement under the following conditions:

  • The product is damaged upon arrival.

  • The product is defective or unfit for use at the time of delivery.


📦 Return Conditions

To complete your return:

  • The item must be unused and in the same condition you received it.

  • The item must be returned in its original packaging.

  • A proof of purchase or order confirmation is required.


🔄 How to Start a Return

To initiate a return, please contact us at vaerebro.ds@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos (if applicable)

We will review your request and provide return instructions if your return is eligible.